| Putting the Customer at the Heart of Abbey National |
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When Abbey National deployed Innovative Systems’ i/LyticsTM Data Linking capability in 1995, it was delighted with its data cleansing feature. Six years on, the company has worked with Innovative to develop the solution to support its e-commerce initiatives and create sophisticated customer profiling models — increasing customer satisfaction and saving over £400,000 in direct mailing costs in 2001. |
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Innovative Systems Lends Quality & Compliance
to Student Loan Servicer |
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American Education Services (AES) is a not-for-profit, multifaceted student aid services organization. It manages nearly $43 billion in total assets and services, and close to four million students through its guaranty, servicing and financial aid processing systems. AES is the nation’s third largest student loan servicer and its ninth largest student loan holder. |
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Innovative Systems Brings Optometry Association’s
Members Into Focus |
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The Association of Regulatory Boards of Optometry (ARBO) is the federation
of state, provincial, and territorial boards of optometry throughout North America. Formally organized in 1919 as the International Board of Boards, ARBO’s main directive is to provide resources and assistance to its member optometry boards. |
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Bancomer and Innovative Make Data Quality
a High Priority |
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As the largest bank in Mexico, with US$23.5 billion in assets and 1,245 branches throughout Mexico, Bancomer provides a wide range of banking services - from retail to corporate to government banking. Bancomer's parent company, Grupo Financiero Bancomer, provides insurance, brokerage, and retirement funds, as well as other financial services. A large entity in its own right, Bancomer serves over eight million customers and almost 20 million accounts, and acquires an average of 189,000 new customers per month.
In addition, Bancomer cross sells 442,000 new accounts per month to
existing customers. The bank credits this growth to its tireless focus on
its customers' needs. |
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| Birmingham Midshires Cleans Up |
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When Birmingham Midshires needed to create an accurate members’ register it turned to Innovative Systems to help it perform a complex data quality exercise. Since then, Innovative’s i/Lytics® Data Linking solution has been an integral part of the data cleansing routine at Birmingham Midshires, maintaining the integrity of its operational and marketing databases and underpinning its relationship with its customers. |
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Bradford & Bingley Keeps Over 200,000 Extra Customers
Happy in CRM Project for Demutualization. |
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As part of its plan to convert from mutual status to become a public limited company (plc), British financial services firm The Bradford & Bingley Group had to ensure the quality and accuracy of the customer profiles held within its databases. Working with Innovative Systems, a customer information quality specialist for customer relationship management (CRM), data accuracy across 2.6 million members has been improved from 90% to almost 99.5% — enabling the firm to meet the legal requirements for demutualisation, and ensure over 200,000 extra members are correctly classified for share distributions. The automated data cleansing process saved the IT department some 100 man-years of effort! |
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| Householding the Schwab Way |
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"While our financial performance has been gratifying, all of us at Schwab are committed to enhancing the customer experience even further. By making it easy for customers to reach us at any time of the day or night, by offering a broad line of investments and services, by assisting investors with 'Help
and Advice the Schwab Way,'and by giving independent investment
managers the very best in trading and operational support, we are redefining
the investing experience." |
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The Irish Revenue Commissioners Consolidates
Its Databases Using Innovative's Solutions |
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The Office of The Revenue Commissioners (Revenue) is responsible for tax administration in the Republic of Ireland. It manages both the Inland Revenue and Customs and Excise aspects. Additionally, Revenue carries out agency work on behalf of other government agencies, such as collecting Pay Related Social Insurance charges. |
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| Liverpool Victoria Unlocks Mutual Benefits from Customer Knowledge — Slashing Marketing Budget Costs in the Process |
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In order to better understand its customers and more intelligently market to them, UK Mutual Society Liverpool Victoria wanted an accurate source of information about customers both as individuals and, more especially and innovatively, as members of households. Working with Innovative Systems, a customer information quality specialist for CRM, the company has gained these marketing advantages — significantly cutting the costs of the marketing budget in the first three years. |
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| Innovative Helps L.L. Bean Provide Superior Customer Service |
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Thanks to technology, ordering from the L.L. Bean catalog is fast, efficient, and easy — precisely the way Bean's customers want it. |
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| NAHB Database Cleanup More than Pays for Itself |
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Founded in 1942, the National Association of Home Builders (NAHB) is a federation of more than 800 state and local builders associations throughout the United States. Based in Washington, D.C., this trade association seeks to enhance the climate for housing and the building industry and to promote policies that will keep housing a national priority. |
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| Standard Bank of South Africa Reaps the Business Benefits of Data Warehousing South Africa's Leading Bank |
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The Standard Bank of South Africa Limited is the second largest banking group in the Republic, but has the reputation of being the most technologically advanced. It was the first to use automated teller machines, and has experimented with technologies such as fingerprint identification, and virtual banking with touch-screen terminals. |
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Innovative and SunTrust Build a Strong Relationship
for Householding Success |
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SunTrust Banks, Inc. is one of the nation's largest commercial banking organizations. Headquartered in Atlanta, Georgia, the company operates an extensive distribution network primarily in Florida, Georgia, Maryland, Tennessee, Virginia and the District of Columbia, and also serves customers in selected markets nationwide. |
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Innovative Helps Thrivent Financial for Lutherans Obtain
a Complete View of its Customers |
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Founded in 1917, Thrivent Financial for Lutherans is a member-owned fraternal benefit society of 1.1 million Lutherans who are joined together for financial security, outreach, and volunteer service. Thrivent Financial offers Life, Health, and Disability insurance as well as mutual fund and annuity products to its members across the United States. It also provides strategies for college and retirement programs, estate analysis, and investment products. |
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TrueCommerce, Inc. Maximizes Marketing Initiatives
with Innovative Systems |
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TrueCommerce, Inc. is a 10-year-old EDI solutions provider whose goal is to “make EDI painless.” By offering the only end-to-end EDI solution in the industry, TrueCommerce provides small- to mid-tier companies with a comprehensive solution that is easy to implement and affordable. Its patent-pending solution is currently used in more than 6 million EDI transactions annually in industries as diverse as healthcare, banking and government. |
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| Innovative Helps Wachovia Bank Accelerate CRM |
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Wachovia Bank is an interstate bank holding company providing financial services to consumers and corporations. As one of the top 25 banking companies in the United States, Wachovia offers credit and deposit services, insurance, investment and trust products to consumers in Georgia, North Carolina, South Carolina, Florida, and Virginia, and to corporations both in and outside the United States. |
