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Innovative Systems' News & Events |
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Press ReleasesInnovative Systems Experiences 93 Percent Customer Retention Rate Renewals demonstrate clients’ ongoing satisfaction with firm’s products, service PITTSBURGH, PA – February 25, 2009 – Innovative Systems, Inc. (ISI), a leading provider of data quality, sanctions and CDI solutions worldwide, today announced its customer retention rate for 2008 was 93 percent. Historically, the firm’s retention rate has never been under 90 percent. “The achievement of such a high retention rate is especially noteworthy considering today’s difficult economic environment, when many organizations are reevaluating all their supplier relationships and eliminating costs wherever they can,” said Bob Colonna, ISI’s president and CEO. “This is a credit to our customer support team, the quality of the solutions from our software engineers, and our customers’ loyalty. The fact that such a high proportion of our clients consistently renews and upgrades their contracts is an affirmation that our approach of building long-term partner relationships with our customers is the right one.” Serving clients worldwide since 1968, ISI is one of the most established vendors in the customer data quality and compliance markets. It is one of a select group of privately held providers chosen by leading analysts such as Gartner for inclusion in their reports on major players in those growing market segments. Among ISI’s clients are many of the Fortune 500, including eight of the top 10 U.S. Banks, and the major banks in Canada, Ireland, and South Africa. In addition to financial service segments of banking, insurance, and brokerage, ISI clients include hospitality and retail organizations in Europe, the Middle East, Africa, Australia, North America and Latin America who selected ISI because of the firm’s core competency in data, and specifically as it relates to customers. ISI’s client retention rate reflects its commitment to delivering premier solutions to business users who seek economic justification and subject matter expertise. It offers consulting and solutions that are Internet, service bureau, and software based. “Data, and specifically customer information, is a company’s most vital asset,” said Colonna. “We are dedicated to partnering with our clients to maximize return on this asset. That spirit is reflected by each of our employees every day, whether they’re developing new strategies for meeting tomorrow’s data management and compliance needs or finding innovative solutions to a client’s immediate customer data challenges.” About Innovative Systems, Inc. Since 1968, companies worldwide have relied on ISI’s data quality software, systems integration, database solutions and customer information process consulting. The company has set the standard for data quality management in thousands of customer-centric projects utilizing the firm’s services and software for creation and maintenance of customer-centric databases. Innovative Systems is headquartered in Pittsburgh, Pennsylvania, with European offices in London, and representative offices in Brazil, Mexico, the Netherlands, Norway, South Africa, and the Middle East. ISI software supports both UNIX and IBM operating systems in interactive and batch modes. Its screens can easily be adapted to any language, and its software supports Unicode. ISI has completed projects in more than 30 countries in seven natural languages – with additional languages added on demand. The Innovative Systems Web site is located at www.innovativesystems.com. Company Press Contact: Trademark Notice |
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