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Innovative Systems' News & Events |
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Press ReleasesInnovative Systems Achieves Industry-Leading Customer Retention Rate Extensions underscore company's lasting track record of success, demonstrate Innovative's global reach Pittsburgh, PA - September 8, 2004 - Innovative Systems, Inc., a global provider of customer data integration and regulatory compliance solutions, today announced a 96 percent customer retention rate for 2003, exceeding previously projected figures. Spurred by product licensing upgrades and extensions from Fortune 500 firms and companies headquartered worldwide, this industry-leading measurement continues Innovative's tradition of annual retention rates above 90 percent. The figure reflects the success of Innovative's long-term commitment to delivering technology solutions that meet and exceed its customers' ever-evolving business needs. The company's practice of establishing trusted relationships with its customers, in conjunction with its independent and specialized approach to providing powerful enterprise data quality solutions, has made Innovative one of the leading global customer data integration software firms since 1968. "Each year, day-in and day-out, we aim to deliver the best in products, services and support to our customers," said Jeff Canter, Innovative's executive vice president of operations. "So it is particularly satisfying to receive this important recognition from our customers — the audience that matters most. I believe our demonstrated commitment to developing long-standing customer relationships speaks volumes to the unique advantages Innovative provides to its clients, and affirms our reputation for outstanding customer service and innovative software development." The company's international presence is highlighted as many of the organizations continuing their associations with Innovative are headquartered in Europe, Africa, Asia, South America and North America. Some of the companies upgrading or extending their product licensing agreements include Alliance & Leicester, Bank of Ireland, Banorte, The Hartford, Huntington National Bank, Irish Nationwide, L.L. Bean, Liverpool Victoria Friendly Society, and The Northern Trust Bank. About Innovative Systems, Inc. Since 1968, companies worldwide have relied on ISI’s data quality software, systems integration, database solutions and customer information process consulting. The company has set the standard for data quality management in thousands of customer-centric projects utilizing the firm’s services and software for creation and maintenance of customer-centric databases. Innovative Systems is headquartered in Pittsburgh, Pennsylvania, with European offices in London, and representative offices in Brazil, Mexico, the Netherlands, Norway, South Africa, and the Middle East. ISI software supports both UNIX and IBM operating systems in interactive and batch modes. Its screens can easily be adapted to any language, and its software supports Unicode. ISI has completed projects in more than 30 countries in seven natural languages – with additional languages added on demand. The Innovative Systems Web site is located at www.innovativesystems.com. Company Press Contact: Trademark Notice |
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