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Innovative Systems' News & Events |
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Press ReleasesFortune 500 Companies Extend Agreements with Innovative Systems Renewals and high customer retention rate highlight company's tradition of excellence, 35 years in business Pittsburgh, PA - September 4, 2003 - Innovative Systems, Inc., a global provider of customer data integration solutions, today announced product licensing upgrade and extension agreements by a number of Fortune 500 companies, including FleetBoston Financial and Branch Banking & Trust Corporation. Innovative's 2003 product renewals to-date place it on path to achieve a customer retention rate of 95 percent, in strong follow-up to its 2002 retention rate of 91 percent. The company's tradition of long-term customer relationships reflects a commitment to customers that has made Innovative one of the leading global customer data integration software firms since 1968. "Innovative has clearly distinguished itself as a customer-focused technology provider, as evidenced by its achieving such an impressive customer retention rate," said Robert Lerner, senior analyst with Current Analysis. "Indeed, it seems that concentrating on its customers' needs has been one of the keys to Innovative's long-term success. Customer focus, and the company's strong technology, will position Innovative well for continued growth," Lerner concluded. Innovative has earned a reputation for operational excellence in large part due to its ability to deliver successful customer data integration solutions to organizations in the financial services industry, which is widely regarded as the most complex environment for customer data management and integration. In addition to the Fortune 500 companies, other institutions that have recently renewed their relationships with Innovative by upgrading or extending their product licensing agreements include Birmingham Midshires, First Tennessee Bank, Irish Nationwide Building Society, the National Association of Home Builders and Lloyds TSB Asset Finance Division. "As we celebrate 35 years of helping organizations to better manage and leverage their customer data, we are very proud to count many of the world's leading organizations in industries such as financial services, healthcare, retail, and hospitality - to name just a few — as our customers," said Mike Healy, Innovative Systems' executive vice president of marketing. "The experience we've gained in financial services has enabled even greater success in delivering first-rate solutions across a wide variety of markets. Innovative's longevity in this ever-changing software marketplace is a direct result of the long-term partnerships we've established with our customers. We look forward to many, many more years of working together," Healy concluded. Innovative's solutions assist clients with the migration, consolidation and management of customer-centric data for strategic initiatives such as CRM, BI, ERP and data warehousing. The solutions also help organizations to comply with numerous regulatory mandates concerning customer identification and privacy, including the USA PATRIOT Act of 2001. About Innovative Systems, Inc. Since 1968, companies worldwide have relied on ISI’s data quality software, systems integration, database solutions and customer information process consulting. The company has set the standard for data quality management in thousands of customer-centric projects utilizing the firm’s services and software for creation and maintenance of customer-centric databases. Innovative Systems is headquartered in Pittsburgh, Pennsylvania, with European offices in London, and representative offices in Brazil, Mexico, the Netherlands, Norway, South Africa, and the Middle East. ISI software supports both UNIX and IBM operating systems in interactive and batch modes. Its screens can easily be adapted to any language, and its software supports Unicode. ISI has completed projects in more than 30 countries in seven natural languages – with additional languages added on demand. The Innovative Systems Web site is located at www.innovativesystems.com. Company Press Contact: Trademark Notice |
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