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Fortune 500 Companies Extend Agreements
with Innovative Systems |
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| Renewals, High Customer Retention Rate Support
Data Quality Provider's Leadership Position |
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| Pittsburgh, PA - September 17, 2001 - To continue ensuring the highest degree of accuracy in customer data, Fortune 500 companies Wachovia Corporation and Mellon Financial Corporation recently extended their licensing agreements for data quality software from Innovative Systems, Inc., the company today reported. These companies were among a number of recent renewals that have boosted Innovative's customer retention rate to 93 percent, one of the best in the data quality software industry according to industry analysts. |
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| "At Wachovia, service is our business. Innovative's top-notch data quality tools allow us to deliver a superior level of service to customers by maintaining the accuracy and integrity of the data on which those relationships are based. Over the 17 years of our association, Innovative has proven to be a strategic partner as well as a vendor. Data quality management plays such a critical role in any customer information management initiative, whether it's CRM or eBusiness, that we will continue relying on Innovative's expertise and knowledgeable staff to guide our decisions," said Mike O'Brien, director of information systems, Wachovia. |
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| Wachovia extended its data cleansing and data matching systems licenses. The company utilizes Innovative's data quality software to ensure accurate and current customer information for sales, marketing and service initiatives associated with the bank's CRM strategy. |
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| "We are very proud of our continued leadership position in the data quality software market," said Bob Colonna, president and CEO, Innovative. "Our 93 percent customer retention rate is a testament to the number of satisfied clients that depend on Innovative's industrial-strength data quality solutions to support their needs as they change and grow to meet the demands of a dynamic marketplace. Underpinning each of our products is an extensible architecture that has been honed over more than 30 years and thousands of implementations. The software is robust enough to meet the most difficult challenges, yet flexible enough to be extended to new projects as companies build on their IT infrastructures." |
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| One of the ways that Innovative sustains strong ties with customers is through its Relationship Management Program. The company's relationship managers help customers to receive maximum performance and value from their Innovative products and services. At least once a year, depending on clients' preferences, the relationship managers visit all client companies, whether they have only recently engaged Innovative or used Innovative products for many years. By cultivating ongoing relationships with clients beyond initial product purchase and installation, Innovative's relationship managers possess first-hand and up-to-date information on each client's unique circumstances. |
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| "Knowing a client's data quality and customer relationship management operations is a big advantage - both for the client and Innovative," said Rich Maher, relationship manager, Innovative. "We can use our experience and insight to proactively identify ways that customers can address data quality issues before they become problems. For example, we can monitor data quality staff turnover and recognize when training may be needed for new personnel. Or, if a client enters a new line of business, we can help them make sure that their data quality capabilities keep pace with their new requirements." |
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| About Innovative Systems, Inc. |
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| Innovative Systems is a world leader in delivering enterprise customer information solutions to organizations whose success depends on a complete and accurate understanding of their customers. ISI's solutions include: i/Lytics® Enterprise Data Quality Suite; i/Lytics GLOBAL™ Suite for CASS™ certification, geocoding, and longitude/latitude coordinates; Synchronos™, ISI’s proven CDI and enterprise customer management solution; and FinScan™ for compliance list, sanctions and PEP screening compliance. |
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| Since 1968, companies worldwide have relied on ISI’s data quality software, systems integration, database solutions and customer data quality audits. The company has set the standard for data quality management in thousands of customer-centric projects utilizing the firm’s services for creation and maintenance of customer data. ISI’s work has included clients in more than 30 countries. ISI maintains headquarters in Pittsburgh, Pennsylvania, with European operations based in London. Representative offices are in Washington, D.C., Phoenix, AZ, and Mexico City. The Innovative Web site is located at www.innovativesystems.com.
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| Company Press Contact: |
Karin O'Sullivan
Innovative Systems, Inc.
Tel: +1 (412) 937 7678
kosullivan@innovativesystems.com |
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Trademark Notice
i/Lytics, i/Lytics Data Profiler, i/Lytics SECURE, eWatchLine,
Fin-Scan and Synchronos are trademarks of Innovative Systems, Inc. All other products or company names are used for identification purposes only, and may be trademarks of their respective owners. |
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