Validate addresses, perform KYC/compliance checks, link to existing customers and households, and auto-fill screens for existing customers to improve service and reduce costs over the lifetime of the customer
Accurate and prompt customer service begins at account opening. ISI’s powerful data quality processing and automated tools set the tone with precision and efficiency. Addresses are immediately validated using CASS Certified™ software, and an invalid address will not be accepted. Links and households are identified with other individual and business account holders to quickly construct the customer’s network of connectivity and influence. KYC and sanctions list screening is performed by ISI’s FinScan™ compliance solution, used by leading financial institutions worldwide. As further protection, new customers’ identities may also be immediately checked against death lists and internal fraud lists. With existing customers, known fields are filled automatically to save time and ensure accuracy.
The speed and efficiency of the process pleases the customer, who is able to move on to more enjoyable activities sooner, and frees the customer service rep to help another customer. The accuracy of the entered and validated data — which protects against errors that disrupt customer systems and must be corrected down the line — reduces costs and improves service over the life of the customer relationship.
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