Improve service and reduce costs for online interactions using callable APIs for address coding, KYC/compliance checks, and customer locate functions to connect accounts to existing customers
Set up a new account correctly at the outset, and it will save time, reduce costs related to errors and corrections, and improve customer service over the entire life of the relationship, which increases lifetime value. Better service mitigates potential customer loss. ISI’s powerful data quality processing and automated tools assist new account personnel in opening accounts accurately and efficiently. Addresses are immediately validated using CASS Certified™ software, ensuring that an invalid address will not be permitted to enter the system. Attempts to enter invalid addresses can also be flagged for potential fraud. KYC and sanctions list screening are performed to prevent compliance violations. Links and households are identified with other individual and business account holders across applications to quickly construct the customer’s network of connectivity and influence. With existing customers, known fields are filled automatically to save time and ensure the accuracy and consistency of data that is populated into applications.
Making sure the customer information is accurate and complete from the beginning contributes to the efficiency of every future transaction with the customer at every touch point.
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