Apply ISI’s best-practices, processes and automated review tools to drive down costs and improve accuracy in your customer information environment
Maintaining and improving high-quality customer data is a critical, enterprise function that can be highly labor intensive. However, with ISI’s productivity tools and processes in place, it can be performed in a very cost-effective manner. Once the condition of your customer information environment has been benchmarked, ISI can develop a set of specific recommendations related to software and documentation that will help to reduce your data management expenses, increase your data’s accuracy, and reduce the lifetime cost of customer service-related activities such as sales, marketing, mailing, and call center.
There is a wide range of processes and components we evaluate to identify opportunities for improvements and sources for savings. Following are just a few examples:
- Compare your processing results to ISI’s Standards Manuals
- Suggest how to tune your software for better results
- Examine whether data is entering your system at a single point or multiple locations, and recommend process improvements that result in efficiencies, while meeting departmental and operational goals
- Determine whether centralized or distributed review of duplicates is more effective and/or cost-efficient for your organization
- Review your reports to determine if they increase manual review time or labor productivity
- If you are not already using automated tools for data combines and/or error correction, determine if and where such tools would enhance your data management operations
Our experienced data quality professionals, backed by catalogued experiences of client success and proven templates for best-practices, will ensure your organization is achieving the accuracy level that meets both business and data quality needs — at an economical, cost-effective price.
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