Validate addresses, perform KYC/compliance checks, link to existing customers and households, auto-fill screens, and improve customer service
Get it right the first time. That’s the way to eliminate problems and realize efficiencies right down the line. Using our precise data quality processing upfront — including address validation using CASS Certified™ software and world-class KYC and sanctions list screening — helps prevent fraud, delays, mis-directed mailings, and customer recognition errors from the outset. The lifetime cost of incorrect mailings can be reduced because invalid addresses will be recognized at account opening. That address will never enter the system, where it will cause confusion and the expense of identifying and correcting it later. Or it may raise a flag for potential fraud, which can be prevented. And, customers will get better service though better call center record retrieval, linking more customer records will reduce mailing costs, and more mail will reach the intended recipient.
The same precision is applied every time the customer touches your organization. If a new address is given, the address is immediately validated. If there is a change to a name, relationship or other profile element, the modification is verified when appropriate and immediately becomes part of the customer’s profile to support ongoing, accurate customer recognition and service over the lifetime of the relationship. (See Fraud_Prevention for other advantages of ISI’s approach to account opening and service.)
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