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Building Business Value from Customer Connections

Solutions

Building Business Value from Customer Connections

Optimizing Data Quality for Business Benefit

Validating Addresses and Appending Third-Party Data

Improving Customer Information Processes

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ISI’s applications find hidden links to provide a deeper understanding of customer connections, which results in more sales opportunities, better staff utilization and lower risk.


>	Aligning Channel/Service Levels With Value-based Customer Connections Determine sales channel and service level based on a customer’s influence over related customer holdings, in addition to their individual product holdings
>	Improve Call Center Productivity Boost call center efficiency and productivity with accurate, real-time information on customers, calls made and results across all clients and campaigns
>	Better Business Intelligence Decision-making Using the Synchronos Platform Improve BI decision making through purpose-driven customer/household definitions and measures of customer influence
>	Identifying Higher-quality Prospects Hidden in Your Existing Data Find new and existing individual customers and organizations hidden in your database that are potential prospects for your products
>	Higher ROI With More Effective Target Marketing Use Influence Value Indicators™ and better customer/household definitions to achieve higher response rates to Sales/Marketing efforts
>	Reducing Credit Losses by Using Customer Connections as Early Warning Indicators Reduce risk by identifying individuals and organizations with a higher default potential
>	Improving Credit Risk Research Using Hidden Customer Connections Use hidden relationships to gain a better understanding of total credit exposure based on guarantees among related parties – both individuals and corporations
>	Loss Management/Skip Tracing Reduce losses by using customer connections to expose high-risk customers before they skip; track them faster when they run
>	Acquisition and Divestiture Analysis Rapidly analyze overlapping customer bases when evaluating acquisitions to address government mandates on Restraint of Trade
>	Fraud Prevention Identify potential fraudsters early by identifying links to known and suspected fraudulent activities
>	Sanctions and PEP List Screening Quickly and accurately screen customers against virtually any suspect, sanctions or PEP list, and comply with CIP/KYC requirements


Environment:
	Mainframe
	Open Systems
Delivery Options:
	Software
	Hosted Software as a Service (SaaS)
	ISI Managed Client Facility

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