Building Business Value from Customer Connections

ISI’s applications find hidden links to provide a deeper understanding of customer connections, which results in more sales opportunities, better staff utilization and lower risk.

	Aligning Channel/Service Levels With Value-based Customer Connections Determine sales channel and service level based on a customer’s influence over related customer holdings, in addition to their individual product holdings
	Improve Call Center Productivity Boost call center efficiency and productivity with accurate, real-time information on customers, calls made and results across all clients and campaigns
	Better Business Intelligence Decision-making Using the Synchronos Platform Improve BI decision making through purpose-driven customer/household definitions and measures of customer influence
	Identifying Higher-quality Prospects Hidden in Your Existing Data Find new and existing individual customers and organizations hidden in your database that are potential prospects for your products
	Higher ROI With More Effective Target Marketing Use Influence Value Indicators™ and better customer/household definitions to achieve higher response rates to Sales/Marketing efforts
	Reducing Credit Losses by Using Customer Connections as Early Warning Indicators Reduce risk by identifying individuals and organizations with a higher default potential
	Improving Credit Risk Research Using Hidden Customer Connections Use hidden relationships to gain a better understanding of total credit exposure based on guarantees among related parties – both individuals and corporations
	Loss Management/Skip Tracing Reduce losses by using customer connections to expose high-risk customers before they skip; track them faster when they run
	Acquisition and Divestiture Analysis Rapidly analyze overlapping customer bases when evaluating acquisitions to address government mandates on Restraint of Trade
	Fraud Prevention Identify potential fraudsters early by identifying links to known and suspected fraudulent activities
	Sanctions and PEP List Screening Quickly and accurately screen customers against virtually any suspect, sanctions or PEP list, and comply with CIP/KYC requirements