Boost call center efficiency and productivity with accurate, real-time information on customers, calls made and results across all clients and campaigns
Outbound call center operators face a two-pronged data quality challenge: (1) maintaining all databases from all clients, from all sources and in all formats, and (2) creating call lists that are at all times perfectly clean, de-duplicated, reflective of past campaign results, and ready to be productively used, either for another campaign or for analysis. The ISI Synchronos™ platform manages, analyzes and integrates data from all sources and campaigns in real time, enables past campaign results to be leveraged for future efforts across multiple clients and campaigns, and enhances data to the highest quality possible using industrial-strength ISI data quality engines. Inbound call center operators have to quickly locate customers, retrieve their information, and determine if it is a new customer. They must rapidly set up new customers using productivity tools for address verification and fraud detection and, in an automated way, connect them to related parties. The Synchronos platform provides these capabilities and enables inbound call center operators to improve the productivity of call center workers, increase sales opportunities and boost the accuracy of information in the database.
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