Innovative Systems' Resources

Customer Portal

At Innovative, we appreciate our customers’ support in helping us achieve annual customer retention rates consistently above 90% — among the highest in the industry. This level of customer loyalty reflects our long-term commitment to:

• Delivering technology solutions that meet — and exceed — our customers' ever-evolving business needs
• Listening closely to our customers’ needs and wishes, and providing them with the highest levels of personal support and assistance

We regard our role as a partner in our customers’ success, and value our trusted customer relationships as one of our most important business assets.

Our customer-focused approach has fostered strong, continuing associations with businesses, organizations, and government agencies throughout North America, Europe, South Africa, South America and Asia.

Our Objective: Visit Every Customer Every Year
As part of our commitment to our customers, we strive to visit every client every year. Our dedicated client management team will focus on your needs and work with you to make sure that you are getting the most from your ISI solutions.

If you have any questions, concerns or comments regarding our products or your Innovative relationship, please contact:

Daryl Muzy
Director, Client Management
Phone: 412-937-8202 or 1-800-622-6390
E-mail: dmuzy@innovativesystems.com

"Innovative was a very cooperative and supportive partner. … This kind of partnership from a software provider is certainly unique."
      
      David Sproat, Group Vice President, Information Technology Group,
      SunTrust Banks, Inc.
    

“While results are critical, the process is important, too. And the Innovative team really made the process smooth and worry-free. They worked side by side with my group and offered a wealth of knowledge that we could not have acquired on our own.”
     Keith Mortier, Staff Vice President of Plans and Development,
     National Association of Home Builders
    

"Innovative has clearly distinguished itself as a customer-focused technology provider, as evidenced by its achieving such an impressive customer retention rate. Indeed, it seems that concentrating on its customers' needs has been one of the keys to Innovative's long-term success.”
     Robert Lerner, Senior Analyst,
     Current Analysis